General Terms and Conditions of Sale
I. Application of the General Terms and Conditions of Sale (GTCS)
These terms exclusively govern the mail-order sales of wines and other products offered by Château Fonroque. Failing any special provisions agreed upon in writing between the Parties—particularly within Château Fonroque's commercial offers—orders are automatically subject to these general terms of sale, regardless of any clauses that may appear on documents completed by the buyer.
II. Purchase
Château Fonroque may refuse the benefit of its offers to any individual or legal entity that proves to be, or represents, a professional reseller. Château Fonroque reserves the right to cancel or refuse any order from a customer with whom there is an ongoing dispute regarding a previous order. Offers are valid within the limits of indicated timeframes and available stock.
The quantities offered by default in the shopping cart can be modified. However, to avoid the risk of breakage during transport, we recommend grouping these products in batches of six (6) bottles or multiples of twelve (12) bottles.
Products are available in limited quantities, and special offers are confidential and time-limited.
Any order will be validated and accepted subject to its full and simultaneous payment.
III. Pricing
Our prices are expressed inclusive of all taxes in our commercial offers (except en primeur wines) and are valid within metropolitan France.
They apply during the period of validity mentioned on our commercial offers or quotes. Products are billed based on the tariff in effect at the time the order is registered.
IV. Terms of Payment
When customers pay for their order on the website, Château Fonroque does not have access to their banking information, as payment is processed directly through the bank's electronic payment solution, specifically Société Générale's Sogecommerce solution. Full payment is made at the time of ordering by bank card (Carte Bleue, Visa, Mastercard). The purchase is debited immediately.
If a payment is declined, the customer must contact their bank to verify that there are no issues with their accounts. Château Fonroque cannot be held responsible under any circumstances for this type of situation.
In the event of a payment failure or rejection, the customer owes, in addition to the principal amount due, late payment interest equal to one and a half times the legal interest rate.
Our products remain our property until full payment of their price has been received.
V. Delivery and Receipt
Products are delivered to the address provided by the buyer. In the event of a change of address, the buyer is requested to notify Château Fonroque.
Delivery of your package to the same address. The products available on the e-commerce website can only be delivered to the countries indicated in the store.
For any other delivery, a shipping quote will be sent to you and must be approved before dispatch.
Standard delivery service. Delivery takes place within 8 to 10 business days from the receipt of the order by our departments.
Shipping from Monday to Friday, except public holidays and days when Château Fonroque is closed. Orders placed on weekends, public holidays, or closure days are processed on the next business day.
VI. Substitution
Certain wines experience rapid popularity, leading to stockouts. In such situations and with the aim of satisfying our customers, we may offer you a replacement wine with a similar value for money. Otherwise, we will issue a refund.
VII. Right of Return
Pursuant to article L221-18 of the French Consumer Code, the Customer has a right of withdrawal which may be exercised within a period of 14 calendar days following the date of receipt or collection of the Order. If this period expires on a Saturday, Sunday, public holiday, or non-working day, it shall be extended until the first following business day. Customers wishing to exercise their right of withdrawal must return the Products within the aforementioned period, complete, brand new, and in perfect condition.
- Return shipping costs shall be borne exclusively by the Customer.
- The exchange (subject to availability) or refund will be made within a maximum of thirty (30) days from the date the Customer exercises this right.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (for example, a letter sent by post, fax, or e-mail) sent by post to Château Fonroque, 33 330 Saint Emilion or by e-mail to: laboutique@chateaufonroque.com.
Below is a model withdrawal form:
Dear Sir or Madam,
I the undersigned [...] (indicate your Last Name, First Name) acknowledge having ordered on [...] (indicate the date appearing on the order form) [...] (product description) which I received on [...] (date).
In accordance with article L. 221-18 of the Consumer Code, I am exercising my right of withdrawal.
Consequently, please kindly refund to me as soon as possible and no later than 14 days following receipt of this notice, the sum of [...] euros that I paid you when placing my order, in accordance with the provisions of article L. 221-24 of the Consumer Code.
Signature
VIII. Personal Information
Pursuant to article 27 of French Law No. 78-17 of January 6, 1978, relating to data processing, data files and individual liberties ("Informatique et Libertés"), customers have the right to access, modify, rectify, and delete data concerning them. To exercise this right, customers must log into their personal account and update their information. Customers may also exercise this right:
– by email;
– by post: Château Fonroque, 33 330 Saint Emilion
The information collected on our website shall not be disclosed to third parties except with the prior consent of the customer. Such information may also be disclosed to comply with legal and regulatory obligations.
IX. Protection of Minors
Ordinance No. 59-107 of January 7, 1959, Law No. 74-631 of July 5, 1974, and Article L.3353-3 of the Public Health Code prohibit the sale of alcohol to minors. Consequently, any customer ordering wine from Château Fonroque undertakes to be at least 18 years of age on the date of the order.
X. Copyright
In accordance with the provisions of French Law No. 98-536 of July 1, 1998, transposing Directive 96/9/EC of March 11, 1996 on the legal protection of databases, Château Fonroque is the owner of all or part of the databases comprising this website. All data appearing on this site (texts, images, graphics, logos, icons) are protected by copyright and may under no circumstances be used on other external media without our express agreement.
XI. Legal Information
Company Name: Château Fonroque
Registered Office: Château Fonroque 33 330 Saint Emilion Trade and Companies Register (RCS): 331 395 251 RCS LIBOURNE
Tel.: + 33 (0) 5 57 24 60 02
E-mail: info@chateaufonroque.com
Legal Representative and Publication Director: CHG PARTICIPATIONS SAS, Manager
Legal Form: Civil company
Capital: 453,780.00 Euros
XII. Liability and Applicable Law
Château Fonroque reminds customers that alcohol abuse is dangerous for health and that it is not responsible for the consequences of its consumption. These general terms and conditions of sale are subject to French law. Contractual information is presented in French. In the event of a dispute, the customer should first contact the customer service department of Château Fonroque to find an amicable solution. If negotiations fail, the court having jurisdiction over the registered office of Château Fonroque shall have sole jurisdiction for any dispute arising from the application of these general terms and conditions of sale, without prejudice to Château Fonroque's right to bring an action before any other competent jurisdiction.
XIII. Legal Notice
Excessive drinking is dangerous to your health. Please drink responsibly.