General Terms and Conditions of Sale
I. Application of the General Terms and Conditions of Sale (GTC)
These terms and conditions exclusively govern the mail-order sales of wines and other products offered by CHATEAU FONROQUE. In the absence of any specific provisions in these terms and conditions agreed upon in writing between the Parties—including, but not limited to, those contained in CHATEAU FONROQUE’s commercial offers—orders are automatically subject to these general terms and conditions of sale, regardless of any other clauses that may appear on the documents completed by the buyer.
II. Purchase
CHATEAU FONROQUE may deny access to its offers to any individual or entity found to be, or acting as, a professional reseller. CHATEAU FONROQUE reserves the right to cancel or refuse any order from a customer with whom it has a dispute regarding a previous order. Offers are valid only within the specified time frames and while supplies last.
The default quantities shown in the shopping cart can be changed. However, to minimize the risk of breakage during shipping, we recommend grouping these products in sets of six (6) bottles or multiples of twelve (12) bottles.
Products are available in limited quantities, and special offers are confidential and available for a limited time.
All orders will be confirmed and accepted subject to full and simultaneous payment.
III. Prices
Our prices listed in our sales offers include all taxes (except for en primeur wines) and are valid in metropolitan France.
They are valid for the period specified in our sales offers or quotes. Products are billed based on the price in effect at the time the order is placed.
IV. Payment Terms
When a customer pays for an order on the website, Le CHATEAU FONROQUE does not have access to the customer’s banking information, as payment is processed directly through the bank’s electronic payment solution—Société Générale’s Sogecommerce platform. Full payment is due at the time of order via credit card (Carte Bleue, Visa, Mastercard). The purchase is charged immediately.
If a payment is declined, the customer should contact their bank to verify that there are no issues with their financial accounts. CHATEAU FONROQUE cannot be held liable under any circumstances for this type of situation.
In the event of a default or refusal to pay, the customer shall be liable, in addition to the principal amount owed, for late-payment interest equal to one and a half times the statutory interest rate.
Our products remain our property until full payment has been made.
V. Delivery and Acceptance
Products are delivered to the address provided by the buyer. In the event of a change of address, the buyer is asked to notify CHATEAU FONROQUE.
Delivery of your package to a single address. Products available on the e-commerce site can only be delivered to the countries listed on the store.
For all other shipments, you will receive a shipping cost estimate, which must be approved before shipment.
Standard delivery service. Delivery takes place within 8 to 10 business days after we receive your order.
Orders are shipped Monday through Friday, except on holidays and days when CHATEAU FONROQUE is closed. Orders placed on weekends, holidays, or days when the store is closed are processed on the next business day.
VI. Substitution
Some wines become popular very quickly, leading to stock shortages. In response to this situation and to ensure customer satisfaction, we may offer you a substitute wine that offers the same value for the price. If that is not possible, we will issue a refund.
VII. Right of Return
Pursuant to Article L221-18 of the Consumer Code, the Customer has a right of withdrawal, which may be exercised within 14 calendar days following the date of receipt or pickup of the Order. If this period expires on a Saturday, Sunday, or a public holiday or non-working day, it will be extended until the next business day. Customers who wish to exercise their right of withdrawal must return the Products within the aforementioned period, complete, new, and in perfect condition.
- Return shipping costs will be the sole responsibility of the Customer.
- The exchange (subject to availability) or refund will be processed within a maximum of thirty (30) days from the date the Customer exercises this right.
To exercise your right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement (for example, a letter sent by mail, fax, or email) either by mail to Château Fonroque, 33 330 Saint-Émilion, or by email to laboutique@chateaufonroque.com.
Below is a sample withdrawal form:
Dear Sir or Madam,
I, the undersigned … (enter your last name, first name), acknowledge that I ordered on … (enter the date shown on the order form) … (product description), which I received on … (date).
In accordance with Article L. 221-18 of the Consumer Code, I am exercising my right of withdrawal.
Accordingly, I kindly ask that you refund me, as soon as possible and no later than 14 days after receipt of this letter, the amount of … euros that I paid you when I placed my order, in accordance with the provisions of Article L. 221-24 of the Consumer Code.
Signature
VIII. Personal Information
Pursuant to Article 27 of Law No. 78-17 of January 6, 1978, “Data Protection,” the customer has the right to access, modify, correct, and delete data concerning him or her. To exercise this right, the customer must log in to his or her personal account and update his or her information. The customer may also exercise this right by:
– by email;
– by mail: Château Fonroque, 33 330 Saint-Émilion
Information collected on our website may only be disclosed to third parties with the customer’s prior consent. Such information may also be disclosed to comply with legal and regulatory obligations.
IX. Protection of Minors
Ordinance No. 59-107 of January 7, 1959, Law No. 74-631 of July 5, 1974, and Article L.3353-3 of the Public Health Code prohibit the sale of alcohol to minors. Any customer ordering wine from CHATEAU FONROQUE therefore warrants that they are at least 18 years of age as of the date of the order.
X. Copyright
In accordance with the provisions of French Law No. 98-536 of July 1, 1998, transposing Directive 96/9/EC of March 11, 1996, on the legal protection of databases, CHATEAU FONROQUE is the owner of all or part of the databases comprising this website. All content appearing on this site (text, images, graphics, logos, icons) is protected by copyright and may not under any circumstances be used on other external media without our express consent.
XI. Legal Information
Company Name: CHATEAU FONROQUE
Registered Office: Château Fonroque 33 330 Saint-Émilion RCS: 331 395 251 RCS LIBOURNE
Tel.: +33 (0) 5 57 24 60 02
Email: info@chateaufonroque.com
Legal Representative and Publisher: CHG PARTICIPATIONS SAS, Managing Director
Legal Form: Civil Company (
) Capital: 453,780.00 Euros
XII. Liability and Governing Law
CHATEAU FONROQUE reminds customers that alcohol abuse is hazardous to health and that it is not liable for the consequences of alcohol consumption. These general terms and conditions of sale are governed by French law. Contractual information is provided in French. In the event of a dispute, the customer should first contact CHATEAU FONROQUE’s customer service department to seek an amicable resolution. If negotiations fail, the court of the CHATEAU FONROQUE’s registered office shall have exclusive jurisdiction over any dispute arising from the application of these general terms and conditions of sale, without precluding the CHATEAU FONROQUE from bringing a claim before any other competent court.
XIII. Legal Notice
Alcohol abuse is harmful to your health. Please drink in moderation.